FAQ
Q1 : How do I find someone to talk ?
A : Come to our event according to the time and venue stated , we will have our listeners ready to listen to your stories and sharings. However, it is based on first come first serve basis. You can visit our facebook website for further event details on our time and location (https://www.facebook.com/PsychologyMalaysia/).
Q2 : Do i need to register or book an appointment to attend this project ?
A : No, that will not be necessary. This event goes on a first serve basis and no booking will be needed.
Q3 : Can I come along with my friend and speak to your volunteer at the same time?
A : It is much encouraged to come for the event with friends, but however the sessions conducted in this project is one on one session and hence you and your friends will be attended separately.
Q4 : Can I attend this project if I am a foreigner ?
A : Yes, all foreigners are welcomed to attend this project but however it would be a requirement that they know english as most of the students taking part in this project are locals who are not familiar with foreign language
Q5 : Will I get any solution or advices to the problem that I am sharing ?
A : No. Our volunteers should not be prompted or asked to give any form of advice, feedback or suggestion as this is not a Therapeutic, Psychotherapy, Diagnosis nor Counselling Session. This event should be treated as a sharing session as it promotes individuals so they feel “heard”
Q6 : Are there any Terms and Condition in attending this event ?
A : TERMS AND CONDITIONS
- The organiser reserved the right to assign listener to participant.
- All participants will be treated with respect and without any form of prejudice.
- Participant has a maximum of 10 minutes speaking time. After 10 minutes, listener is required to stop the session by default.
- Listener should not be prompted or asked to give any form of advice, feedback or suggestion as this is not a crisis intervention, psychotherapy, or therapeutic, counselling and diagnosis session.
- The organiser (Segi College Subang Jaya, Psychology Malaysia & Sidewalk Talk) shall not be held responsible for any mishaps, injury and / or losses resulting directly or indirectly from the participation of You Share We Listen community listening project.
- Participants should not behave in any manner which is against the law of Malaysia.
- At anytime before or during the session, you are allowed to withdraw or terminate the session without any prejudice.
- This event is not meant to make any diagnosis. Should any negative mood arise from this event, participants are advised to seek appropriate medical consultation.
- There is no incentives for the participants in this session..
- Participants who are under the age of 18 should be consented by parents or guardians.
- The content of the conversation will be kept private and confidential. However, it is subjected to further research for educational purpose. It will not reveal your identity.
- The organiser reserved the right to add or amend any terms without prior notice.
Q7 : Do I need to pay to attend this project and have a volunteer to attend to me ?
No, we provide free listening session and your participation is totally Free Of Charge. If you would like to make any form of donation to this cause, it will be most welcomed. This project is organized entirely by volunteers and every bit of help will be appreciated.
Q8 : Will you help in solving my problem?
A: To clarify, this project is not aimed at providing any form of solution to problems. This event is done to serve the purpose of sharing one's burden through listening. Hence, what we can do from our side is, listen to you when no one else is willing to. We shall show no form of prejudice or discrimination to our participants.
Q9 : Since you can’t help me with my problem, why should I “waste” my time participating? I don’t want to talk to someone who just don’t understand.
A: We may not be able to help in providing a solution to the problem but however listening to your problem provides you with a chance in facing the problem itself which is a prominent step in solving it. According to Denut (2008) talking about a problem allows an individual to self reflect and allow an analysis of the problem.
Q10 : What do you means by anonymous and confidentiality? What is the information I need to provide in order to participate?
A: Anonymous in this context would be that, you can choose to tell us your real name, or you don’t need to tell us your name (phrasing). Confidentiality, on the other hand means that, whatever you said during the listening session will not be spread to any third party but the content of the conversation is subjected to further research for educational purpose. However, we want you to be aware that there are few situation where our listener might ethically break the confidentiality. These instances include if you might potentially harm yourself or others. We do need to collect some basic data like your age, gender, race and location. This is for research purpose.
Q11 : If I don’t have any problem in my life, but …. can I still come and talk with you listener?
A: Yes, anyone, are welcome. Expressing our self is good practise for mental health. According to Hume (2004), expressing oneself allows negative emotion to be countered and allow a more positive outcome in life. Expressing oneself is also seen as a way to reveal repressed emotions which lead to more burdensome feeling.
Q12 : I would like to contact the listener after the event, can I ask for their contact?
A: Our listeners are not allowed to contact you or to be contacted by you after the listening session. We hope you can play your part in protecting the privacy of our volunteer. However, you are always welcome to join us for the next listening session.
Q13: I would like to date one of your listener, what can I do ?
A: The choice to date the individual is entirely a personal and coincidental situation and should be sorted and dealt with outside the event. This event however should not be taken advantage of and the purpose of the event should be respected when attending it.
Q14 : I came to your booth, but there are too many people, I don’t get the chance to be listened ?
A: We have limited listeners for every slot and if you failed to get a listener or are too tired to wait for one, you can opt to check out our fb page to find out the next date the event will be organised.
Q15 : I have questions to ask about psychology or mental health disorder, and I heard that you all are Psychologist, can I come over to ask some question ?
A: Due to the fact that we are still undergraduate and diploma students who lack the qualification to answering questions related to mental disorder, it would be much more appropriate to avoid asking such questions to us. None of us is here as mental health expert, we are here as a volunteers who care about you. However, if the question is serious and needs immediate answer, we will take actions in redirecting you to a qualified individual or any centres with better knowledge of mental disorders.
Q16 : I want to participate, but I am shy or not feeling comfortable, why don’t you provide a private listening session ?
A: We are so sorry that at the moment, we are only providing an open style listening. However, we would like to introduce you someone, who are more professional than us, try to have a look at this link, one of them might be able to help you. Please check the Lists of Mental Services : https://goo.gl/oMdNr9
Q17 : Your listener has advised me to try some ways to solve my problem, however, his or her advice didn’t help much / not helpful.
A: First and foremost we apologize for what has happened. Truthfully, it is the rule of the event that our listener should not give any advice and as such we apologize on behalf of the listener.
If it is true that our listener has advised you and to avoid more repeating situations could you kindly tell us more about the listener, and also provide details on the date and time you joined the session, and since every listener have name tag and id if you could remember it would be helpful provide us with the details as well. Getting or listen to any advices during the event is at your own risks.
Q18 : I would like to be your volunteer ot listener? What should I do?
At the moment, all of our volunteers are students from Segi College. In the future, we might open it to the public, please register here , https://goo.gl/forms/OFHo1APEyIcFQMYB3 , we will contact you for updates.
A: Psychology Malaysia is not an organization. It is the official communication page for Community Listening project.
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